What if I don’t have time each cycle to complete the tasks within the App for my Business?
Simply tell us in your answer that you require more time to complete this task, and we will add it to your next month’s lot of tasks.
Group: 4. Using the App
I am having an issue with the Monit App, how do I put in a ticket?
Send an email to appsupport@monit.com.au or call our toll-free number and selection Option 2 for Technical Support.
How do I set up my Monit Account and get my Customer Login details?
When you’re ready to get started, one of our trainers will call you and walk you through setting up your account. Yes we even take the guesswork out of setting up your account.
Will I receive reminder notices, so my Business does not fall behind?
Monit’s accountability process keeps you on track and allows you to delegate the work out without having to constantly follow up to see if the work is being done correctly or done at all. Depending on how far behind you’re falling, our Support Centre will prompt you with a phone call, email or an SMS …
Will I receive reminder notices, so my Business does not fall behind? Read More »
Can I report incidents within the App?
Yes. Completing an incident report in the App flags our Support Centre and a staff member will call you to verify your information and offer further assistance.
What do I do if I require technical support?
Call our toll-free number and select option 2 for Technical Support.
Who will contact our Business once we complete our cycle tasks?
Once the Support Centre has assessed all your work for compliance, an SMS message is sent to the person we have on record. Generally, this person is the owner, someone in management, or the person in control of the site.
When does my monthly task cycle start/finish?
Each cycle is different and normally falls on the same day you started your subscription. For example, if you started on the 15th then on the 15th of each month new to-do tasks will be available for you in the App. You can also request a particular day of the month for all your sites, …
Does the Monit App track our business compliance activity?
Yes. All submitted work is overseen by a qualified WHS professional who assesses your work for compliance. Compliant tasks, including comments and photos are saved for reporting purposes. Non-compliant items are communicated to you and made available in the Compliance section of the App for you to address.
The tasks on the Monit App do not relate to my Industry, how to I prevent these tasks from recurring in our cycle?
If you write N/A as your answer, with a reason why it’s not applicable, we will assume the task is Not Applicable to your business, even though it may be applicable to other businesses in your industry.
If I have a question about the Monit App, who do I contact?
Call our toll-free number 1300 65 1177 (Australia) and choose the department you’re looking for.
Can I access MONIT customer login via any mobile device?
Yes. The Monit App is a web app which allows you to login from any Internet-enabled device such as a mobile phone, tablet, laptop or desktop computer.
